consumer: April 2008

This story is really about doing the right thing.
Here's the background: A number of customers took their pianos to Kent's Second Hand Pianos (SHP) for consignment. In other words, a customer gives the pianos to SHP, then SHP refurbishes the piano, sells it and gives the customer the proceeds minus fees.
But SHP has gone out of business.
We know of at least three customers who have no idea where their pianos are and there may...

>> Continue reading: Do the right thing

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This stuff is just incredible. It really, really is.
Buyer on eBay gets sued by a seller for leaving neutral feedback. Seller is sex offender on the run. Wow. And he's worried about his reputation?
What surprised us is that we had all kinds of difficulty getting court information from North Carolina. And then, we get a call from a detective from the Henderson County Sheriff's Department asking for OUR help.
We're told the man...

>> Continue reading: When an eBay deal goes bad

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It's a letter we've seen before. Someone overpays on a bill and the company takes its time to get back to you.
It's funny, when you are a little late on a bill, some companies are quick to put their legal team in action.
So when Spc. Jeff Cannizzaro called us, it was another one of those cases.
He had tried for months to get his 48 bucks from Sprint. I mean, the guy was a little busy fighting for his country in Iraq to take a...

>> Continue reading: A Sprint to Refund Soldier's Money

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We've all seen those products that make big promises and just don't deliver. The jury is still out on if the Tobi Steamer works well. But returning one has been a serious problem for some folks.
Last night, we told the story of Cheryl Rice from Kenmore. She bought one Tobi Steamer and got two. She was then charged $200.
Cheryl sent the steamers back the next day - well within the 60-day "money back" guarantee time frame.
But...

>> Continue reading: New product leaves customers steamed

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