I have had Sears extended warrenties and service agreements for years and never had a problem. They do good work, answer our questions, and get the job done. They even taught my husband a few new tricks. That's service!

if you are not familiar with the item with the service agreement, then the service is worth it, if from a reputable source. Ive Never bought a service agreement, despite basically bein held hostage in Circuit City For NOT buying service agreements.

I had Sears extended warranties on most of my appliances and electronics for years. Quite frankly, most times I was amazed by how well they took care of our property. They were helpful, and courteous. I certainly had no complaints.

We've had many Sears extended warranties and have always had great service the rare occasion we had to use them. The repair personnel have always done good work.

We had the same kind of problem with Sears not honoring our five year Master Protection Agreement on our refrigerator. When we called Sears for service, they told us there was no Sears service in our area! We felt ripped off by Sears. We made phone calls and wrote letters to Sears and still couldn't get Sears to come and fix the refrigerator. We finally paid to have the refrigerator fixed ourselves because we absolutely needed to have it running for Diabetic medicine. Those Sears service agreements are a total rip off and we will not buy from Sears anymore.

Thank you for investigating this. Doesn't Sears realize that not treating customers right can cause more in loss revenues than doing the right thing? Why is Washington State investigating Sears for problems with honoring contracts if it does such a good job? I won't ever buy another service agreement from Sears.

I too have maintained service agreements with Sears on 2 of my appliances. In the past, I always received great and courteous service. January my washer went out. 4 Visits later and in March after numerous phone calls to Sears service (with my washer left dismantled in my diningroom) Sears finally and very grudgingly replaced my washer March 23. I had been put through the ringer to get them to honor the agreement. I was told everything from we'll give you credit toward a new one (I had to read them the contract verbatim to get them to understand that wasn't acceptable) to we still need to try to repair this (the only replacement part they didn't try was to replace the outside casing).

Meanwhile for 3.5 months I had no washer. My washer was left dismantled in pieces in my diningroom. I was told I had to sign a release to receive $250 for the damage they did to my carpeting and hardwood floors and that I'd receive my check in 7-10 business days. The check arrived the end of July.

I too shall never purchase from Sears and more than certainly will not purchase any service agreement from them. When it came time for me to purchase a new bed... I went to Macy's. This is so sad... because I used to work for Sears, providing customer service for service agreements! If they've lost my business, I cannot imagine how many others they've lost... because I was a loyal Sears customer. Don't let Sears get away with saying these are isolated instances... it's systemic and nationwide. If you're in a pocket where you receive great service now... it's my opinion, you're in the minority.

Our Canon camera broke while covered by a Sears service protection agreement. Twice, Sears sent it to the wrong repair center (that doesn't do Canon camera repairs). Finally, it was sent to Canon Repair Center where it sat for weeks waiting for Sears to pay for the repair which was $138.00 including tax and shipping. Sears would not pay for the repair until it was done. Canon would not fix it until Sears paid for the repair. Sears didn't know how to proceed so offered us a replacement. When we got to the store, they offered us a camera that was $200.00 less than the one we purchased (and waranteed) and nothing for the service agreement. They said our camera is now depreciated and worth less. We have spent 25-35 hours talking to different Sears employees and service centers. The cost of the many hours of labor Sears spent on the phone trying to blow us off and the bumbling incompetance in handling the whole repair- would have paid the repair bill or replaced camera many times over. We have purchased all of out major appliances from Sears but we will never deal with them again.

Thank goodness for extended waranty on a 2.5yr old oven. Have replaced all switches, now oven not working. Talked to 8 people explained 8 times and disconnected 2 times. Can you say never again buy Sears? Let it go bankrupt, it serves them right. We may be about 2wks without an oven but Sears is not worried. We'll just blog and pass on the good news to one and all (it's not really news as most people know sears cannot back up what they sell). Needless to say, we will shop elsewhere and pay more for a product that will work and possibly last longer. Buyer beware, I guess. Looks like I'll have to stop buying Lands End as well - no more money to the store of ill repute.

Have a five year service contract with Sears. Their service stinks. Twice service call was cancelled without informing us. Reason: service person sick! Twice the lady answering the call simply hung up without listening to the problem. Finally resolved by turning to another, local repair service for which I paid. The cost well worth it in order mot to have to deal with Sears. Having been without oven for two weeks I will certainly never buy a service contract for any Sears Appliance again. As for buying from Sears I am not sure. We got wonderful service from The Great Indoors sales people. They did try to help us, they were responsible and called back when they promised to do so. Even so I will probably avoid buying Sears appliances again.